We are looking for a Hotel Front Desk to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Desk responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
This position is part time based on the below shift times.
However, if you are looking for full time that can be possible if willing to help in other hotel departments.
*Schedule:*
A.
M.
Shift 6:45am -12:45pm
Mid Shift 12:30am - 5:30pm
P.
M.
Shift 5:15pm -11:15pm
Night Audit 11pm-7am
*Responsibilities*
* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit card data
* Register guests collecting necessary information (like contact details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel, available rooms, rates and amenities
* Respond to clients’ complaints in a timely and professional manner
* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
* Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
* Upsell additional facilities and services, when appropriate
* Maintain updated records of bookings and payments
*Skills*
* Work experience as a Hotel Front Desk Agent, Receptionist or similar role
* *Experience with hotel reservations software FOSSE PMS is a plus*
* Understanding of how travel planning websites operate, like Booking, TripAdvisor, Expedia, and Marriott
* Customer service attitude
* Excellent communication and organizational skills
* Degree in hotel management is a plus
Job Types: Full-time, Part-time
Pay: From $16.
00 per hour
Benefits:
* Employee discount
* Flexible schedule
Schedule:
* Day shift
* Evening shift
* Every weekend
* Holidays
* Morning shift
* Night shift
* Overnight shift
Work setting:
* In-person
Experience:
* Customer service: 1 year (Preferred)
Work Location: In person
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