Customer Service Representative

*Customer Service Representative Job Description* *Responsibilities:* *Quoting and Lead Management:* * Generate quotes for new distribution leads related to products.
* Maintain a comprehensive database of potential leads and client interactions.
*Product Follow-up:* * Proactively follow up on delayed product shipments, ensuring timely resolution and customer satisfaction.
*Inventory Management:* * Track storage fees for stored products, optimizing warehouse space efficiently.
* Monitor and manage orders, ensuring accurate and timely processing.
*Documentation Handling:* * Prepare and manage essential shipping documents such as BOLs (Bill of Lading), SOs (Sales Orders), and POs (Purchase Orders).
* Handle the efficient filing and organization of various shipping documents.
*Cross-Border Shipping:* * Coordinate and oversee the shipping of materials between sites in Canada and the USA.
* Ensure compliance with cross-border shipping regulations and documentation.
*Fee Management:* * Add and manage any additional fees related to shipments, storage, or other relevant services.
*Returns and Exchanges:* * Process Return Merchandise Authorizations (RMAs) efficiently, maintaining accurate records.
* Handle product picks and dims for returns and exchanges.
*Scheduling Support:* * Assist in scheduling tasks when the warehouse clerk is unavailable, ensuring seamless operations.
*Order Confirmation:* * Send order confirmation emails promptly to both retail and wholesale customers.
* Provide necessary information and updates to customers regarding their orders.
*High-Volume Call Handling:* * Manage a high volume of customer calls with professionalism and efficiency.
* Address customer inquiries, concerns, and requests promptly.
*ERP System Experience:* * Demonstrate proficiency with ERP systems, preferably NAV or similar platforms.
* Utilize ERP functionalities for order processing, inventory management, and data analysis.
*Qualifications:* * *Education:* High school diploma or equivalent; additional qualifications in logistics or customer service are a plus.
* *Experience:*3-5 years of proven experience in a high-volume Customer Service Representative role.
* Previous experience in a distribution or logistics setting is highly desirable.
Familiarity with ERP systems, especially NAV or similar platforms.
* *Communication Skills:*Strong verbal and written communication skills.
* Ability to convey information clearly and professionally, especially in a fast-paced environment.
* *Organizational Skills:*Excellent organizational and multitasking abilities.
* Attention to detail in document management and order tracking.
* *Problem-solving:*Strong problem-solving skills, particularly in addressing delayed shipments and order discrepancies.
* *Technology Proficiency:*Proficient in using shipping software, Microsoft Office Suite, and other relevant tools.
* Quick learner for any proprietary systems used by UMH.
* *Team Player:*Collaborative mindset with the ability to work effectively within a team.
* *Flexibility:*Adaptable to changing priorities and comfortable in a dynamic work environment.
* *MUST BE BILINGUAL* * *MUST HAVE ROUTING, SHIPPING, RECIEVEING, AND LOGISTICS EXPERIENCE* This Customer Service Representative, with experience in ERP systems like NAV, will play a crucial role in ensuring smooth communication, efficient order processing, and customer satisfaction within the distribution process.
Job Type: Full-time Pay: From $17.
00 per hour Expected hours: 40 per week Experience level: * 2 years * 3 years Shift: * Morning shift Weekly day range: * Monday to Friday * Weekends as needed Work setting: * In-person * Office Ability to Relocate: * Redlands, CA 92374: Relocate before starting work (Required) Work Location: In person