Call Center Customer Service Representative

*\*\*\* Pre-recorded phone call screen REQUIRED\*\*\*Per Indeed\*\*\** *-Bail office experience not required* *(Please note in Application if you do have bail experience)* *PLEASE READ:* _*Duties, Qualifications, *__and __*Job Type *__below__*.
*_ _*Join Our Dynamic Team at Exit Bail Bonds!*_ Are you passionate about helping others and thrive in fast-paced environments? Look no further! Exit Bail Bonds is searching for compassionate individuals who enjoy making a difference and excel in dynamic settings to join our call center team.
*Job Title: Call Centre Representative* Job Overview: As a Call Centre Representative at Exit Bail Bonds, you'll play a crucial role in our company's success by efficiently handling incoming and outgoing customer calls related to bail bond services.
We require candidates with a minimum of 3 years of experience in a high call volume call center or fast-paced customer service phone environment.
Your responsibilities will include answering queries, prioritizing calls, transferring calls to the correct person or department, assisting bail agents with paperwork and files, and ensuring smooth operations within the call center.
*Key Duties and Responsibilities:* * Handle a high call volume efficiently while maintaining professionalism and accuracy.
* Prioritize calls based on urgency and importance.
* Transfer calls to the correct person or department as needed.
* Work collaboratively with team members to ensure seamless operations.
* Be a problem solver, finding effective solutions to customer inquiries and issues.
* Enjoy helping people and providing excellent customer service.
* Assist bail agents with paperwork, files, and other duties associated with bail bond services.
* Embrace opportunities for growth within the company and contribute to its success.
*Qualifications and Skills:* Minimum of 3 years of experience in high call volume call center or customer service environments.
Strong interpersonal skills to establish rapport with clients and team members.
Excellent customer service skills and the ability to handle challenging situations with empathy and professionalism.
Ability to handle a high call volume and prioritize tasks effectively.
Strong teamwork skills and the ability to work well with others.
Problem-solving abilities to resolve customer inquiries and issues promptly.
Enthusiasm for helping people and making a positive impact.
Willingness to learn and grow within the company.
*Experience Requirements: * Candidates must have a minimum of 3 years of experience in a high call volume call center or fast-paced customer service phone environment.
*-MUST be able to Pass California Background Check (For State License)* *Job Type (Must be punctual and reliable)* -Full Time -Must have a flexible Schedule to be able to work day shifts and evening shifts -Must be a able to work weekends and holidays *Compensation:* $22-$24+ an hour (Based on Experience) We offer a friendly and professional work-environment Health Insurance\* Dental and Vision Insurance\* Life Insurance\* \*Conditions apply Job Type: Full-time Pay: $45,760.
00 - $49,920.
00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Experience level: * 3 years Shift: * 10 hour shift * 8 hour shift * Day shift * Evening shift * Night shift Weekly day range: * Monday to Friday * Weekends as needed * Weekends only Work setting: * Call center * In-person * Office Application Question(s): * Are you able to work weekends? * Are you able to work evenings? Experience: * Call Center: 3 years (Required) Language: * Spanish (Preferred) Shift availability: * Day Shift (Required) * Night Shift (Required) Work Location: In person