Overview:
At HomeTeam, we put people first.
We make sure at HomeTeam you have the tools, support, and training needed to deliver a delightful experience to every customer.
Our friendly, warm work environment means great work gets recognized and rewarded.
If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.
Apply in minutes from your mobile phone!
Responsibilities:
As a HomeTeam Builder Customer Service Representative, you can expect to:
Provide exceptional customer service consistent with HomeTeam Pest Defense service standards
Provide information to Home Builders/Supervisors/Vendors on our products and installations
Print and distribute service tickets and graphs for the HomeTeam Builder Technicians / Installers
Execute regional and corporate reports
Schedule builder services and resolve accounting questions
Collect and reconcile payments received from Home Builders
Maintaining good customer and builder relationships
Escalate to appropriate builder or customer inquiries to managers
Able to resolve customer inquiries timely and consistently
Communicate often with Field Managers and Office Personnel about ongoing projects and daily tasks
General knowledge of the company, treatment processes and types, entry level of understanding of the Taexx® system, pricing, and services available
There’s plenty of perks too!
Competitive pay $$
$17-$19 per hour
Comprehensive benefits package including medical, dental, vision
Company paid life & AD&D insurance
401(k) plan with company match up to 6%
Employee stock purchase plan
Paid time off and holidays
Employee discounts
Tuition reimbursement
Dependent scholarship awards
An opportunity to advance within the company
Recognition for a job well done
A friendly work environment
Employee referral bonuses
The opportunity for professional growth and respect that comes from working for an industry leader
Why HomeTeam?
HomeTeam is the #1 pest management company to homebuilders
Currently performs more the 2,000,000 services a year
The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction
Pest Management Industry is growing and is a recession resistant line of business
HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc.
, (NYSE: ROL), headquartered in Atlanta, GA.
Qualifications:
Minimum Requirements:
Must have 1 year of previous customer service experience
Entry level customer service skill and technique
Basic / entry level understanding of computers
Entry level skill on use of company telephone features and how to use them
Must be 18 years or older with a high school diploma or GED
Must successfully pass background and drug screening
Physical Demands / Working Environment:
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations
HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
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