Account Director

JOB PURPOSE The Account Director will focus on developing the business of the assigned key customer in alignment with the overall strategy incl.
maintaining and satisfaction of this key customer.
She/he will be responsible for meeting and exceeding all budgeted sales goals without exceeding the approved selling expense budget.
Another key task is to commercially manage the existing book of business for their nominated accounts and ensure all renewals are successful.
KEY ACCOUNTABILITIES • Own the development of and continuously update the customer global account plan so that it is always fit for purpose as an account management tool, ensuring the integrity of the plan against customer needs to enable strategic planning via executive reviews • Establish productive, professional relationships with key personnel within the customers global organization, propagating new relationships to bridge identified gaps in service or geographical areas • Understand the customer's business (strategically, operationally, financially) • Understand the customer's buying process and identify all influences, intimately understanding their requirements • Coordinate all growth initiatives specific to the global customer business, identifying and growing opportunities to the assigned targets for profitable sales volume and strategic objectives of the account • Following the Bid Process, responsible for ensuring solution development, pricing & negotiation efforts that best address customer needs, coordinating the involvement of all key internal stakeholders.
• Coordinate and take the ownership for RFQs for new business opportunities and renewals of existing business with assigned accounts engaging other functions as required and own the commercial relationship and contract negotiations with customer • Track key account metrics and alert internal stakeholders of any performance or cost to serve requirements, ensuring action plans are initiated and acted on to resolution.
• Maintain an up-to-date pipeline of current and future opportunities, quantifying number of opportunities, value of the opportunity and managing the probability to win • Assist with high severity requests or issue escalations as needed • Co-ordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers' expectations • Plan, schedule and facilitate Quarterly Business Reviews with assigned accounts and maintain an up-to-date pipeline of current and future opportunities • Mentor and support team members through development plans and coaching to ensure best practice and standard approach to account management globally is followed.
• Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies • Sell all DP World services and end-to-end solutions.
• Perform other related duties as assigned JOB CONTEXT Account Director is critical for the customer relationship to align customer’s requirements and expectations with DP World’s capability globally as well as safeguarding a healthy book-of-business.
At the same time she/he is coordinating commercial activities of the assigned account with the respective account managers from other regions.
Role can be remote QUALIFICATIONS • Degree or equivalent in business administration or transport/logistics • Proven track record of having consistently achieved on a sales quota at a relevant scale EXPERIENCE • Minimum >10 years’ experience within the transport, logistics or freight forwarding industry (or similar service industry) with focus on the assigned Industry Vertical • Significant sales experience • Leading and managing a team Definite asset: Experience and affinity with the assigned Industry Vertical Exposure to and working knowledge of all facets of contractual requirements SKILLS Strong communication skills - You are an exceptional listener.
You communicate clearly.
You write exceptionally well and you speak eloquently.
You can explain just about anything to anyone.
You’re comfortable on the phone or to groups of people – at any level.
You are incredibly tactful when delivering the facts.
Problem solving - You enjoy solving problems.
Getting to the root cause.
You love taking on difficult challenges and finding creative, innovative solutions.
You don’t get flustered easily.
If you don’t know the answer, you’ll dig until you find it.
Detail oriented - You pay strong attention to the details as it is one of your core qualities.
As far as you are concerned, anything worth doing is worth doing right, every single time.
You stay focussed and nothing falls through the cracks on your watch.
Exceptional critical thinking skills; you can identify gaps in logic and underlying causes of issues; You think on your feet.
You like learning new things, and you can learn quickly.
Strong collaborator - You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful and incredibly organised Results oriented - You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude Confidentiality - You consider and protect the confidentiality of company data at ALL times; IT skills - You are highly proficient in the full Microsoft Office Suite: Word, Excel, Powerpoint and Visio; Flexibility to travel - You are ready to travel between 30 - 50% of the time across the globe Languages - You speak and write fluent English – additional languages are a bonus; Salary Range: $151,000-$183,000 This information reflects the anticipated base salary range for this position based on current national data.
Minimums and maximums may vary based on location.
Individual pay is based on skills, experience and other relevant factors.
As part of our comprehensive benefits package, DP World offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
This position may be eligible for either short-term incentives or sales compensation.
We're able to answer any additional questions you may have as you move through the selection process.
Compensation DP World offers exciting and challenging roles within a growing international organization.
We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere.
We offer a market competitive compensation package.
About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world.
DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
The DP World family comprises of syncreon, Imperial and P&O.
What's more, we're reshaping the future by investing in innovation.
From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE DP World is committed to the principles of Equal Employment Opportunity (EEO).
We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills.
We believe that employees are happiest when they’re empowered to be their true, authentic selves.
So, please come as you are.
We can’t wait to meet you.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
#LI-remote Nearest Major Market: Riverside Nearest Secondary Market: Los Angeles Job Segment: Logistics, Account Manager, Supply Chain, Manager, Supply, Operations, Sales, Management