*Customer Service Representative *
*Objective*
Maintain, process, and oversee all account activity for assigned customers to ensure timely shipments, receipts, availability of inventory and ensure overall customer satisfaction.
*Position Summary *
* Manage customer production to include daily correspondence with the customers via email, phone, and reporting status of open shipments and receipts
* Liaison between the office and warehouse to ensure open communication and understanding of customer requests
* Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner
* Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
* Receives, processes and verifies the accuracy of orders from customers utilizing the organization’s internal systems and customer purchase orders
*Shipments / Invoicing*
* Process orders received daily and provide pick ticket/packing slip to warehouse within time frame to allow staging.
For Drop ship request orders, PO will need to be submitted to vendor.
* Send confirmation to customers verifying ship to, sale price, quantity and warehouse site is accurate
* Request signed Bill of Ladings timely.
For drop shipments, Logistics department will take care to request POD.
* Report discrepancies or delays with shipments to customers
* Send invoices to customer within 1-2 days of shipping.
For Drop shipments, bill once delivered.
* Backorders need to be closed and communicated to customers
*Purchasing *
* Purchase orders to be submitted within vendors lead time- include any freight, tooling or printing plate charges.
* Confirm dispatch date from vendor once PO is submitted, verify prices.
* Request shipping paperwork on date of dispatch if not received
* Compare quantities shipped to quantities on order, report any discrepancies to vendor
* Work with Logistics department to track shipment until arrival at warehouse
*Inventory *
* Review inventory usage to ensure we are stocking according to customer orders.
* Work with customers to provide usages and any spikes during special seasons or promotions
* Any non-moving inventory needs to be reported immediately
*Quality Control *
* Track corrective actions requests being received
* Report QC issues to Vendor and request corrective action to provide to customer
* If needed, issue to customer and receive from vendor credit memo
*Sales *
* As you become more knowledgeable with our products, you will be required to send quotes to customers
*Skills/Abilities *
* Ability to maintain accounts and follow up effectively and efficiently
* Ability to learn all customer’s compliance requirements
* Ability to take ownership of projects
* Ability to catch discrepancies and/or issues
* A friendly and professional demeanor
* Excellent communication skills
* Bilingual English/Spanish preferred
*Education/Experience *
* Experience preferred with QuickBooks
* Computer literate, with proficiency in Microsoft Word and Microsoft Excel programs.
* Must be highly dependable in regard to attendance and being to work on time
* At least two years in a customer service position(preferred).
* Excellent written, verbal, and interpersonal communication skills are a must.
* Customer-centric and ability to adapt and/or respond to a variety of characters
* Ability to establish and maintain an effective working relationship with co-workers, consumers, management, and clients
* High School Diploma / GED
* College degree preferred but not necessary
Job Type: Full-time
Pay: $21.
00 - $24.
00 per hour
Benefits:
* On-the-job training
Experience level:
* 2 years
Shift:
* Morning shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Ability to commute/relocate:
* Rancho Cucamonga, CA: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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