Field Operations Manager (Stormwater) - Bloomington, CA

Job ID: 490184 Exempt Oldcastle Infrastructure, a CRH company, is the leading manufacturer of precast concrete, polymer concrete, and plastic products in the United States.
Our products range from utility vaults, reinforced concrete pipe, catch basins, drainage and septic tanks, to retaining walls, storm shelters, wall panels, concrete barriers, a variety of prestressed concrete products and more.
With more than 80 locations nationwide and 3,000 plus employees, Oldcastle Infrastructure is committed to upholding core values of reliability, quality, and service in cutting edge ways.
Job Summary The FOM is responsible for leading and supervising wide-ranging aspects of the business processes, including but not limited to: safety, estimating, inspections, technical support, field support, product support services, operations planning, scaling operations to meet forecast and booked demand.
Lead operations with safety first culture and peer to peer safety accountability.
Define business processes, optimizing cost, equipment utilization, capacity, and quality.
Work with internal and external clients to ensure that operations meet requirements.
Establish and build customer relationships and meet the objectives of the company.
Key Responsibilities Conduct daily safety huddles, collect NMPH cards, create a safety culture, and meet company safety compliance goals Report operational related activities Attend weekly team meetings Develop and improve processes, quality, and procedures in direct and support functions to reduce costs and improve productivity Take a leadership role and develop a Lean Culture based around Lean Principles Provide technical support to team members Plan all capacity requirements Conduct interviews and hiring of new talent Provide daily tactical support Accountable for customer excellence and experience Create operational plans, monitor forecasts and work with sales to establish a master fulfillment schedule Develop KPI's to support service and maintenance with accurate and timely information Produce regular reports and statistics on a daily, weekly, and monthly basis Manage and monitor the strategy, capacity analysis and strategic and operational models Perform root cause analysis on issues and implement corrective actions Coach and mentor direct reports to ensure support and develop the skills to succeed in their roles Present project-specific solutions to internal and external customers.
Provide advice to integrate and secure Oldcastle products on site Respond to clients on project-specific inquiries and industry questions including local stormwater regulations.
Support team members with field work and installations Provide training and support at the precast plants.
Assist sales team by providing review and guidance on projects Provide project and technical support for drawings, regulatory support, maintenance, and product installation.
Maintain standards and procedures.
Communicate and work with the team for pertinent information to be captured into FileMaker.
Other duties as assigned.
Required Compentencies Drives Results - Consistently achieve results, even under tough circumstances.
Has a strong bottom-line orientation.
Has a track record of exceeding goals successfully.
Persists in accomplishing objectives despite obstacles and setbacks.
Pushes self and helps others achieve results.
Action Oriented - Displays a can-do attitude in good and bad times.
Identifies and seizes new opportunities.
Readily acts on challenges, without unnecessary planning.
Steps up to handle tough issues.
Customer Focused - Builds strong customer relationships and delivers customer-centric solutions.
Builds and delivers solutions that meet customer expectations.
Establishes and maintains effective customer relationships.
Decisiveness - Tend toward taking calculated risks by making decisions and acting, even in the absence of all information.
Collaborates - Builds partnerships and works collaboratively with others across the organization to meet shared objectives.
Credits others for their contributions and accomplishments.
Gains trust and support of others.
Partners with others to get work done.
Represents own interests while being fair to others and their areas and ideas.
Planning and Priority Setting - Identifies actions required to complete tasks and the best method to accomplish them quickly, efficiently, and effectively.
Handles multiple, competing priorities with confidence, ensuring other parties are satisfied with the quality of results and performance of these tasks.
Resilient - Rebounds from setbacks and adversity when facing difficult situations.
Grows from hardships and negative experiences.
Handles and manages crises effectively.
Confident under pressure.
Maintains a positive attitude despite adversity.
Key Performance Measurements Conducting surveys to validate production assumptions Controlling requirements added outside scope of product Consistent messaging internal and external Reduce rework Reduce indirect labor Preferred Requirements Bachelor's Degree 5+ years of experience with solid background in stormwater treatment and maintenance Ability to review and interpret standard engineering documentation and plans Strong analytical and problem-solving skills Excellent communication and organizational skills Enthusiasm and passion for the business and achieving organizational goals Team player able to share thoughts openly, accept new ideas and get the job done in a highly interactive process.
Experience with leading and directing the work of others Proven ability to achieve results Travel +50% Preferred Requirements QSD/QSP Certification or equivalent Knowledge of software: AutoCAD, Microsoft Office, Hydro CAD, FileMaker, AX, etc.
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Reside or relocate to Arizona, California, or Florida maintenance hub Compensation $80,000 - 100,000/year + bonus + benefits What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage.
We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family.
CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application.
Please complete your online profile and it will be sent to the hiring manager.
Our system allows you to view and track your status 24 hours a day.
Thank you for your interest! Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability- Date: Dec 1, 2023 Nearest Major Market: Riverside Nearest Secondary Market: Los Angeles Job Segment: Operations Manager, Technical Support, Field Service, Outside Sales, Drafting, Operations, Technology, Manufacturing, Sales, Engineering