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Customer Service Representative

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Posted : Thursday, June 27, 2024 11:44 PM

*Perks of Working at Bee Imagine:* * Paid Vacation * Holiday Pay * Health/Vision/Dental Benefits * 401(k) * $17 - $19 / hour * Weekends Off *Job Description/Duties :* Day to day coordinating and tracking of all incoming, outgoing shipments.
* Proactively identify potential issues and work to resolve quickly, operational focus * Receive, validate for correctness and distribute pre-advise documentation from origin, as required * Receive, validate for correctness and distribute arrival notices from carrier, as required * Distribution of pick-up numbers, hold/examination notices, freight invoices and other ancillary charges, notices or invoices, as required * Effectively communicate with Clients, Ocean Carriers regarding corrections to the arrival notice * Effective and timely coordination of delivery and drayage, * Effectively communicate with Internal Sales teams/planners regarding shipments status, deliveries, and changes to shipments * Effectively communicate with Carriers regarding rush request for priority discharge, rail-loading and any other special instructions * Provision of commercial invoice/packing slip to customs broker (as requested) * Effectively and efficiently responding to internal and external client’s inquiries; resolving any conflicts or problems that might arise * Timely update of all mandatory tracking events and adhere to the Company's Standard Operating Procedures (SOP) * Validate and maintenance of trucking and ancillaries (no freight) charges * Help implement operational best practices * Understand and mitigate key elements of the company's risk profile * Ensure that the company complies with all legal and regulatory requirements * Report risk issues to the Manager * Maintain relations with clients, customs brokers, freight forwarders, trucking companies and others * Provide a weekly report to the Logistics Manager and Vice President Operations * Ability to maintain the strictest confidentiality regarding sensitive operational, supplier and vendor information * Transition the function into an ERP/TMS * Comply with company policies, procedures and guidelines Requirements of the CSR: * High School Diploma or equivalent * Background in Transportation preferred * Proficient understanding of Microsoft Office systems (Word, Excel, Outlook, & WMS) Job Type: Full-time Pay: $18.
00 - $19.
50 per hour Expected hours: 40 per week Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift Weekly day range: * Monday to Friday Work setting: * In-person Experience: * Microsoft Office: 2 years (Preferred) Work Location: In person

• Phone : NA

• Location : 11751 Industry Ave, Fontana, CA

• Post ID: 9049526683


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