Front Desk Agent

```Job Summary``` We are seeking a friendly and professional Front Desk Agent to join our team.
As the first point of contact for our guests, you will play a crucial role in providing excellent customer service and ensuring guest satisfaction.
If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you.
```Duties``` - Greet guests and provide them with a warm welcome - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Assist guests with reservations, room changes, and other requests - Provide information about hotel amenities, local attractions, and dining options - Handle guest complaints or concerns in a professional manner - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure guest needs are met ```Qualifications``` - Previous experience in hospitality or hotel management preferred - Bilingual/multilingual skills are a plus - Excellent communication skills, both verbal and written - Proficient in using phone systems and other office equipment - Strong customer service skills with the ability to handle difficult situations calmly and professionally - Detail-oriented with good organizational skills - Ability to multitask and prioritize tasks effectively - Knowledge of proper phone etiquette Join our team and enjoy a rewarding career in the hospitality industry.
We offer competitive pay, opportunities for career growth, and a positive work environment where teamwork is valued.
Note: This job description is intended to provide a general overview of the position.
Duties and responsibilities may be subject to change based on organizational needs.
Job Types: Full-time, Part-time Pay: $16.
00 per hour Expected hours: No less than 20 per week Benefits: * Employee discount * Flexible schedule * Free parking * Paid time off Schedule: * 8 hour shift * Day shift * Evening shift * Monday to Friday * Morning shift * Night shift * Weekends as needed Work setting: * In-person Work Location: In person