Our growing business is looking for a skilled problem solver to join our team as a Customer Service Representative.
The Customer Service Representative is the first point of contact for customers and is responsible for resolving issues and requests reported in a timely and professional manner.
We are looking for enthusiastic individuals who can listen to customer service issues and then offer a unique and innovative solution to each problem.
The successful candidate for the role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
* Answers incoming customer calls over the phone and/or via email and social media regarding billing issues, product problems, service questions, and general client concerns.
* Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.
* Assist with placement of orders, refunds, or exchanges/adjustments.
* Update customer information in the customer service database during and after each contact.
* Recommend potential products or services to management by collecting customer information and analyzing customer needs.
* Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
* Contribute to team effort by accomplishing by impacting the company's bottom line by problem-solving and turning frustrated clients into repeat customers.
* The position responsibilities outlined above are in no way to be construed as all-encompassing.
Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
* High School diploma or GED required; Any college is a plus.
* Must be 18 years of age or older.
* 6 months - 1 year of customer service experience.
* Schedule will include weekends and holidays.
Peak season overtime will be required.
* Ability to remain professional and courteous with customers at all times.
* Strong verbal and written communication skills.
* Must have strong computer skills, including but not limited to MS Word and Outlook.
* Good listening skills.
* Ability to form partnership with department and gain intimate knowledge of department operations.
* Detail-oriented, and self-motivated with desire to continuously improve operations.
* Exhibit strong business curiosity and must be willing to explore details to challenge the status quo.
* Ability to work both independently and with a team in a collaborative work environment.
* Ability to treat all information confidentially.
* Typing skills and strong multi-tasking skills
* Adaptable and proactively able to move with change while maintaining a positive attitude.
supervisorrole : N/A
Decisions have major implications on the management and operations of an area within a department.
The job may contribute to important strategy, operational, and business decisions that affect the department.
This position establishes procedures for attaining specific goals
Physical Functions: Sitting is required 90% of the time.
Walking and standing required 5% of the time respectively.
No heavy lifting is required.
Constant working on a computer.
Work Environment : Standard office cubicle work environment with minimal expose to hazards.
Equipment Used : Standard office and computer equipment including MS Office software
Language Skills : Must be able to speak, read, write, type and comprehend English.
Travel Requirements : This position does not require any travel.
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Job Type: Full-time
Pay: $18.
00 - $19.
50 per hour
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
Ability to Commute:
* Eastvale, CA 91752 (Required)
Work Location: In person
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