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yourdomain > North Bay > customer service > On-Site Customer Outreach Representative - $15+

On-Site Customer Outreach Representative - $15+

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Posted : Friday, August 23, 2024 02:22 PM

Summary The Customer Outreach Representative (COR) plays a crucial role in coordinating initiatives to reach out to customers, gather feedback, and convey relevant information about the company's services.
This position involves initiating positive relationships with customers face to face and scheduling them for initial consultations in-office.
The ideal candidate would be an outgoing people-person that is friendly and able to articulate company services and understand customer needs.
Also must be bi-lingual in both Spanish and English.
This position is Monday thru Friday, weekends off.
Responsibilities: • Develop and implement strategies to engage with customers through face-to-face interactions.
• Foster positive and lasting relationships with customers to strengthen brand loyalty.
• Gather relevant feedback on the company's services and report them for service improvement.
• Analyze customer feedback to identify trends, areas for improvement, and opportunities for innovation.
• Effectively communicate information about the company's products or services to customers, addressing inquiries and concerns promptly.
• Collaborate with cross-functional teams to ensure accurate and up-to-date information is shared with customers.
• Identify satisfied customers willing to serve as advocates, providing testimonials or participating in case studies.
Qualifications: • Proven experience in customer service, in-person sales, or a similar customer-facing role.
• Excellent communication and interpersonal skills.
• Strong organizational and project management abilities.
• Analytical mindset with the ability to interpret information and extract actionable insights.
• Ability to work collaboratively in a cross-functional environment.
• Strong negotiation skills • Good time management skills • Bi-lingual in English and Spanish (A Must)

• Phone : NA

• Location : San Bernardino, CA

• Post ID: 9005954935


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