Our brand stands for a clear and concise purpose, to connect people in meaningful ways through the experiences we create and the innovation we champion.
At Fadeaway, we know that our dedicated Customer Service Representatives enable us to uphold our high standards of service to our customers.
Therefore, our goal is to provide a culture encompassing mutual respect, courtesy, teamwork, and opportunity for development and growth.
At Fadeaway, Our team is like a family.
We have fun, we work hard, and we want everyone to succeed.
We're always innovating, and we're looking for Customer Service Representatives who want to express their ideas so we can grow together.
We don’t just want our employees to earn a healthy paycheck; we want you to enjoy your work and be treated with the respect you deserve as a Customer Service Representative.
Suppose you have what it takes to be an outstanding Customer Service Representative and want to join a reputable company that values your contributions.
In that case, we are excited to have you apply for our open position!
*Customer Service Representative Responsibilities:*
* Process new customer sales orders promptly; verify for accuracy and completeness
* Identify customer needs, clarify, and research every issue providing favorable resolutions
* Make recommendations to customers for additional products and services that will exceed their expectations and increase sales margin
* Ensure customers feel heard, valued, and appreciated by active listening to concerns and responding in a genuine manner
* Comply with dress code and attendance rules and be available to work regularly
* Develop a sound plan with the customer service and sales team to drive sales profits and increase client awareness
* Qualify customers for new sales promotions our clients have to offer and inform them of the benefits we have to offer by staying up to date with current promotions and attending zoom meetings
*Customer Service Representative Requirements:*
* High School Diploma or equivalent
* Prior experience in a high-energy, team-oriented environment is highly desired!
* A minimum of two years of previous experience as a Customer Service Representative, Sales Associate, Retail Associate, or other relevant background is a plus
* Genuine interest in building relationships with customers and ensuring they have a positive experience
* Must be highly reliable, always on time, and a strong team player ready to do what it takes to accomplish tasks
* Ability to create good impressions and solid relationships with team members and clients
* Outstanding active listening abilities
* Able to multi-task and thrives under pressure
Job Type: Full-time
Pay: $600.
00 - $1,100.
00 per week
Shift:
* Day shift
Weekly day range:
* Monday to Friday
* Weekends as needed
Work setting:
* In-person
Ability to commute/relocate:
* San Bernardino, CA: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
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