Parts Sales Coordinator

Overview Why Work At Multiquip? Multiquip Inc has been in business for almost 50 years, with our parent company ITOCHU International Inc.
ranks 71 out of the Fortune Global 500 companies to work for.
We are one of the largest, diversified manufacturers and suppliers of excellent quality products.
Multiquip’s comprehensive product portfolio includes light to medium construction equipment, power generators, and lighting.
Join our team as a Parts Sales Coordinator! The Parts Sales Coordinator is responsible for handling incoming calls to the Parts Support / Sales Department from customers.
Fulfilling all customers order requests from start to finish of the order process, and always guaranteeing customer satisfaction.
Responsibilities * Handle all incoming customer calls * Responding to part number requests * Providing all necessary pricing and availability information to customers * Creating prompt and accurate parts orders per the customer request * Follow up on all orders * Issuance of return material authorizations * Providing customer with all necessary documentation as requested.
* Must be able to continuously learn and improve knowledge of company products * Maintain accurate parts books in order to promptly respond to customer questions * Cooperate and communicate with customers, co-workers, supervisors and other departments within the company to continuously improve customer service * Compliance with all departmental and company-wide policies and procedures * Participating in developing and implementing improved departmental procedures and methods.
* Perform other duties that may be assigned.
Qualifications Candidates must have an Associate’s Degree or the equivalent of one to two years of parts experience; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before customers or employees of the organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instruction furnished in written, oral, diagram, or schedule form.
Skill Requirements: * Customer Service experience * Computer literate: Outlook emails, Word, Excel, and Nitro * Strong written and verbal communication skills * Knowledge of SAP software * Technical experience a plus PI235782894 Apply