*Job Title: Front Desk Customer Service Lead - Evening Shift*
*Company: Inland Peak Performance and Wellness*
*Location: San Bernardino, CA*
*Position Type: Full-Time, Evening Shift*
*About Us:*
Inland Peak Performance and Wellness is a dynamic sports and fitness facility dedicated to providing top-notch amenities for athletes and fitness enthusiasts.
We offer state-of-the-art batting cages, a fully equipped gym, and premium practice turf for individuals and teams.
As part of our commitment to excellence, we are seeking a highly motivated and customer-focused individual to join our team as the Front Desk Customer Service Lead for the evening shift.
*Job Overview:*
The Front Desk Customer Service Lead will play a crucial role in managing the evening operations at Inland Peak.
This individual will be responsible for overseeing the PM batting cage, gym, and practice turf schedules, fostering strong relationships with customers, maximizing revenue capture, and ensuring a smooth check-in process for members and teams.
Additionally, the Lead will actively promote our services, products, and packages to drive revenue growth.
*Key Responsibilities:*
* *Schedule Management:*
* Coordinate and manage schedules for the PM batting cage, gym, and practice turf.
* Ensure efficient utilization of facilities and resources during the evening shift.
* *Customer Relationship Management:*
* Cultivate and maintain positive relationships with customers to enhance their experience.
* Actively engage with members and teams to address inquiries and concerns.
* *Revenue Optimization:*
* Implement strategies to capture all potential revenue opportunities.
* Promote and upsell Inland Peak services, products, and packages to drive sales growth.
* *Check-In Oversight:*
* Monitor and ensure that members and teams check in at the front desk.
* Address any issues related to check-in processes promptly.
* *Marketing Initiatives:*
* Actively market Inland Peak offerings to current and prospective members.
* Collaborate with management on new marketing initiatives to drive sales.
* *Team Management:*
* Manage batting cage attendants to maintain a clean and safe environment.
* Provide guidance and support to the team to ensure a high level of customer service.
* *Collaboration with Management:*
* Work closely with management on new initiatives and strategies for business growth.
* Contribute ideas and insights to improve overall operations and customer experience.
*Qualifications:*
* Previous experience in customer service or front desk management.
* Strong organizational and multitasking skills.
* Excellent interpersonal and communication abilities.
* Proven ability to drive sales and meet revenue targets.
* Comfortable working in a fast-paced environment with evolving processes.
If you thrive in a high-paced and dynamic environment and are passionate about customer service and business growth, we invite you to apply for the Front Desk Customer Service Lead position at Inland Peak Performance and Wellness.
*How to Apply:*
Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position through indeed.
Applications will be accepted until 1/4.
Inland Peak Performance and Wellness is an equal opportunity employer.
Job Types: Full-time, Part-time
Pay: From $17.
66 per hour
Expected hours: 20 per week
Benefits:
* Employee discount
* Paid training
Schedule:
* Evening shift
* Monday to Friday
Work Location: In person
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