FROSCH - Administrative Support Manager

JOB DESCRIPTION FROSCH is Chase’s best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients.
For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce.
Now, as a part of the JPMorgan Chase family, FROSCH is not only expanding its network to deliver global travel management, but creating more opportunities for our employees and their careers.
As an Administrative Support Manager in FROSCH (CTJ), you will assist all FROSCH clients, vendors and employees by providing support with processes, tools and different products such as profile management and many other applications.
Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm.
Job Responsibilities Support complex, global, multi-phase client implementation and conduct comprehensive site configurations and end-to-end testing.
Work and collaborate with clients and internal teams to identify key business requirements and configure the ATRIIS Online Booking Tool to meet those requirements and investigate issues quickly and effectively Review and report/fix errors in the human resource feeds to the online booking tools and Client portals and communicate “best practice” recommendations Effectively troubleshoot complex online and off-line issues for multiple travel systems effectively and efficiently Perform numerous tasks simultaneously that can be unrelated in nature and embrace innovative technology and ways of working that promote flexibility to adjust quickly to the shifting needs of the business Provide basic support to Travelers, including but not limited to, password resets, site navigation issues, Profile updates, research website issues, update discounts to sites.
Profile management tools: Create and maintain Traveler profiles, process profile update requests form travelers & Agents, research and resolve profile issues.
Client Portals: Provide basic support to Travelers, including self-registration, password resets, navigation issues.
Mobile products: Provide basic support to Travelers, including creating accounts, password resets, navigation issues.
Processing new profile requests and updates daily and identify Global Distribution System (GDS) profile errors and make necessary corrections Processing telephone requests from agents to add payment information to profiles Required qualifications, capabilities and skills Travel Industry experience required to include recent native Global Distribution Systems (GDS) experience on Sabre Prior experience with Mid-office functionality required Strong understanding of web portal, dashboard concept and experience with Adobe Writer and Reader Working knowledge and proficiency with Microsoft Office Suite, specifically Excel Current, working knowledge of a Passenger Name Record (PNR) life cycle Impeccable people skills with the ability to train and easily collaborate with diverse audiences Preferred qualifications, capabilities and skills Experience with Atriis’ products and Profile Management Tool preferred Intermediate to expert administration and implementation of modern intranets, web portals, and dashboards Willingness and proficiency in multi-tasking a variety of tasks and have the strong ability to collaborate closely with team members and have clear communication Prior involvement with project management processes is a plus Must be able to travel on an as-needed basis and have the ability to work unsupervised in a virtual team environment and take direction at all levels within FROSCH.
ABOUT US Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans ABOUT THE TEAM FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients.
For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce.
Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people — all in service of Chase's core mission to help customers make the most of their money.
For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs.
Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement.
We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture.
New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.