Medical Center: Social Work and Case Mgmt (Full Time, Day Shift) -
Our mission is to continue the teaching and healing ministry of Jesus Christ.
Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.
The Supervisor-Case Management, keeps pace with a progressive and proactive management team and utilizes discretion, independent judgment and critical thinking skills to ensure efficient and effective age-specific case and utilization management and social work services at Loma Linda University Medical Center, a Magnet recognized tertiary care academic medical center with multiple hospital campuses.
Develops and maintains a collaborative, credible and trusting working relationship with the administrative team, physicians, nursing and social work leadership and the multidisciplinary healthcare team members.
Maintains a system-wide perspective and objectivity when managing and facilitating the prioritization of care coordination, utilization review, case management and discharge planning to achieve desired clinical outcomes, patient safety within financial parameters.
Ensures a safe, effective and efficient patient transition along the continuum of care.
Influences the reduction of patient re-admission rates by ensuring patient, family and caregiver are well-prepared for discharge to home or alternate care setting by making a comprehensive assessment of high risk screening criteria, discharge needs and referrals.
Supervises day to day activities of the in-house Case Management (CM) and Social Work (SW) staff and directs shift operations based on substantial knowledge of Medical Staff Bylaws, Rules and Regulations, Milliman Care Guidelines (MCG) criteria, LLUMC policies and procedures, and state and federal regulations.
Serves as a resource to staff to remove barriers to patient placement and discharge.
Commits to a customer service oriented culture.
Participates in activities aiming to influence patient satisfaction ratings, increase revenue, reduce cost, and promote efficiency throughout the hospital through the implementation of organization-wide patient satisfaction strategic initiatives.
Demonstrates a commitment to excellence and the exceeding of customer expectations by modeling leadership behavior in the context of institutional values, empowerment, alignment, creativity and education.
Models expertise in service recovery methodologies and capably resolves issues from dissatisfied customers.
Assists the Director of Case Management in supervision of employees, and exhibits effective leadership skills that embrace team members.
Furthers a work environment of caring and cooperation among a culturally diverse workforce and patient population.
Performs other duties as needed.
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