Community Association Manager

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Southern California.
Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations.
We are currently in search of a Community Association Manager for our Ontario Office.
The responsibilities and qualifications are listed below.
Summary: Manages a portfolio of community associations.
Provides excellent customer service while interacting with internal and external customers including homeowners, board members, committee members and vendors.
Must maintain client satisfaction and account retention.
Builds and manages teams effectively.
Why Join Keystone? Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations.
We set ourselves apart by providing an excellent level of service to our team members and clients.
As a member of our team, your talents will be nurtured and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.
We provide an environment for people that nurtures leadership and promotes personal success and reward those who exceed expectations.
We foster a culture of open feedback and continuous growth.
What We Offer: Competitive Salary Hybrid and Flexible working arrangements Work-Life Balance Opportunities for career growth Training and mentorship from successful leaders in the HOA industry Support for Continued Education Cell Phone Stipend Mileage Reimbursement Medical (HMO and PPO), Dental, and Vision Flexible Spending Account Pet Insurance Pre-Paid Legal Employer Paid Basic Life/AD & D Insurance Voluntary Life and Short-Term Disability Insurance Free Employee Assistance Program 401(k) Retirement plan with Company Match Financial and Health/Wellness Education PTO Birthday Time Off 11 Paid Holidays (Half Days/Early office closure before certain major holidays) Work Schedule: M-F, 8AM-5PM, must be available for occasional night board meetings.
Essential Job Duties and Responsibilities: Meet with Associations 1-2 times a week.
Willingness to manage and assist in special projects.
Manage all operations for a portfolio of community associations.
Demonstrate consistency in all areas.
Provide leadership and consulting with our clients on best practices with regard to the management and oversight of their community.
Manage and run monthly, bimonthly, quarterly, and annual Board Meetings.
Working extensively with Board of Directors, vendors, contractors, and homeowners within the various communities.
Strong Knowledge of industry trends.
Create budgets and manage financials.
Compliant with company policies and procedures.
Client Satisfaction and Account Retention Practice and adhere to Keystone’s Core Values, Mission and Vision.
Any additional job duties as required by supervisor.
Qualification Requirements: 3-4 years of experience in HOA management.
2-3 years of experience in customer service.
Must have a valid CA Driver’s License.
Must have reliable transportation and the ability to drive to communities.
Organizational and computer skills.
CAI or CACM Certification(s) a plus.
Ability to multi-task.
Obtain strong attention to detail.
Ability to maintain a positive attitude.
Excellent interpersonal skills.
Strong verbal and written communication.
Education and/or Experience: 3-4 years of experience working in a HOA management role.
Bachelor’s Degree preferred.
High School Diploma or GED required.
Work Environment: The work environment and physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to drive to communities.
Ability to sit, stand, and operate business equipment.
Typical office environment with low level noise exposure.
We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look on what Keystone is all about! Check out our website at www.
kppm.
com.
Click on “Careers” and stay connected! Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures.
If you have any difficulty using our online system, send an email to hr@keystonepacific.
com for assistance.
Please include a description of your requested accommodation, your name, and contact information.
Note: This email address is not for general employment inquiries.
Keystone will not respond to inquiries that are not related to accessibility of the on-line application system by individuals with disabilities.
Keystone Pacific Property Management, LLC is an equal opportunity employer.
All applicants will be subject to a Background Check.