Aspen Family Medicine & Geriatric's is seeking a full-time phone operator to start ASAP!
We are looking for a candidate with excellent customer service skills to provide support with the daily activities of a busy family practice.
This position is responsible for providing a full range of telephone switchboard duties, including triaging calls and taking/relaying messages.
*Responsibilities include but are not limited to, the following:*
* Perform excellent customer service skills with all clientele
* Answer multi-line phone system promptly and in polite and professional manner.
* Routes all calls to appropriate departments and takes accurate and neat messages, and forwards them in a timely manner.
* Ability to communicate professionally and effectively on the telephone.
* Ability to enter information quickly and accurately in EMR system while listening carefully to the patient
* Maintain calm and positive attitude in stressful situations.
* Have the ability to respond to changing workload and work environment
* Schedule, reschedule and cancel patients’ appointments
* Document no shows/ cancellations/add-ons.
* Performs other clerical duties as needed, such as filing, photocopying, and collating.
* Protects patients' rights by maintaining confidentiality of personal and financial information.
*Skills/Qualifications:*
* 1+ year of operator, medical office front/back work experience preferred, Switchboard experience is a plus.
* Medical terminology knowledge strongly preferred
* Bilingual required
* Ability to work with patients, providers and all staff in a positive, friendly professional manner at all times.
* Strong written & verbal communication skills, flexibility and team-orientation
* Excellent typing and computer skills
* Use of proper grammar and good spelling is essential
* Adhere to HIPAA Privacy and Security Rules.
* Ability to maintain confidentiality
* Ability to work “late-night” shift
*Working hours:*
* Monday – Friday 8:15am – 5:15pm
* 1-2 extended evening shifts
*Benefits upon completing probation include:*
* Medical & Dental Insurance
* Sick and Vacation pay
* 401k Profit Sharing
*Physical Demands:*
* Requires sitting at the computer for extended periods of time, walking, with daily occasional stooping, reaching, and bending.
* Occasional lifting up to twenty pounds.
* Requires manual dexterity sufficient to operate keyboards and other office equipment.
Job Type: Full-time
Pay: $19.
00 - $21.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday
Experience:
* PBX / Medical Receptionist: 1 year (Required)
Work Location: Multiple locations