Reports to: Senior Management team, Portfolio Manager
FLSA status: Non-Exempt
Purpose of Job: To efficiently operate all aspects of multifamily property to ensure that revenues are maximized, expenses are minimized, and curb appeal is optimized while providing excellent customer service to property residents
Essential Job Functions:
Maximize Revenue:
Maintain resident occupancy of 95% or higher
Advertise & promote the property
Provide customer service to prospective residents including property tours, telephone inquiries, and by performing move-ins
Ensure retention of currently residents by organizing resident activities, following up on service requests within 24 hours and handling resident complaints
Ensure that vacant, model and target apartments are spotless, and that appliances and fixtures are in working condition
Ensure the timely collection of rents and other ancillary revenue and timely bank deposits
Deposit monies on the same business day that you collect them
Make recommendations to portfolio manager on rental rates and concessions
Interact with prospective and current tenants using a professional and courteous approach
Reduce tenant turnover by identifying tenant relations issues, mediating between parties and recommending solutions
Attend training seminars on a regular basis
Develop and supervise leasing and other administrative staff, including recruiting, coaching, training, disciplining and terminating if necessary
Comply with all Fair Housing and Equal Housing Opportunity requirements
Comply with appropriate state landlord/tenant statutesMinimize Expenses:
Meet operating budget projections
Enter resident activity into Appfolio in an accurate and timely manner
Carefully analyze and control all property expenses to ensure reasonable cost/benefit ratio
Use Word, Excel & Outlook to analyze property data and to create communications material for residents and portfolio manager
Accurately code and post invoices and submit to accounting each week
Respond to emergencies Optimize Curb Appeal:
Supervise, develop and train maintenance staff to ensure that work orders and turnovers are done timely & accurately
Ensure that property is free of safety concerns
Other duties as assigned by Portfolio ManagerPhysical Requirements and Job Functions:
May need to climb stairs to inspect 2nd story units
Ability to carry or move objects weighing up to 20 pounds
Knowledge, Skills & Abilities Required:
Ability to work with and manage a team
Ability to resolve conflicts
Ability to engage in cost/benefit analytical decision-making
Ability to multi-task
Demonstrate excellent customer service skills in difficult situations
Demonstrates a desire for continuous professional development
Takes initiative to anticipate problems and takes action to prevent them
Always demonstrates ethical behavior and integrity
Qualifications:
High School Diploma or equivalent
2+ years’ experience in property management
2+ years’ experience with supervising staff
Working experience with Microsoft Office applications
A valid driver’s license, reliable transportation, and automobile insurance to be able to run deposits to the bank and other errands for the property
Working Conditions:
Approximately 80% in office environment using computer and phone
Approximately 20% inspecting property grounds, including apartments, building structure, landscaping, signage which may require the ability to climb stairs and maneuver walkways
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