Temporary Customer Support Representative II

JOB The County of Riverside’s Human Resources Temporary Assignment Program (TAP) seeks to fill Temporary Customer Support Representative II positions to support the Department of Public Social Services.
These are full-time, temporary positions located in Riverside.
Incumbents will be working in a warehouse environment.
Will be lifting, bending, stooping, and kneeling.
Will be processing computer related equipment requests for all DPSS staff,pulling equipment to reserve for ticket requests, returning equipment to stock, processing the repairs of defective equipment, and salvaging all equipment that is considered end of life.
Must be able to lift 50 poundsSchedule: Monday – Friday 7:30 AM to 4:00PMMeet the Team!The County of Riverside Department of Public Social Services is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community.
Can you see yourself here? TAP Benefits: https://rc-hr.
com/temporary-medical-assignment-program-tapmap EXAMPLE OF DUTIES CENTRALIZED MAIL SUPPORT• Independently carry out the full range of mailroom functions and procedures: sort, weigh, presort, bundle, label, and tray mail by zip code in order to prepare mail for U.
S.
mail pick-up or drop-off; determine mail classes and types of mail; operate postage-metering machines in the metering of first class and third class U.
S.
mail.
• Determine production workflow in order to schedule equipment usage; complete postal forms for residual U.
S.
mail and deliver the forms with the residual and presorted mail; perform data entry; may be responsible for the pick-up and delivery of registered and certified mail for the County.
• Assign required charges for and meter U.
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mail; monitor the collection and delivery of packages by United Parcel Service and other private mail carriers; inform appropriate County departments of relevant deliveries; apply on a daily basis specific laws, rules, and policies related to the U.
S.
Postal Service and mailroom operations; monitor vendor documentation and purchase order activity.
SUPPLY SERVICES SUPPORT• Load and unload supplies, materials and equipment from trucks; receive supplies, tools, and equipment; inspect for damage and quantity received against requisitions, invoice or freight bills.
• Store stock in accordance with storing and inventory system; keep storeroom orderly and clean; package items to be shipped; fill requisitions and assemble for delivery; maintain automated and manual filing systems and routine records of items received and issued; take periodic physical inventory.
• Duplicate forms and other printed material; maintain records, perform data entry, and manual inventory card posting; operate forklift to move pallets; note and report to supervisor items that are low in stock; prepare work orders of items to be sent for repairs; maintain records of petty cash funds.
• Research problems, adjust schedules to meet deadlines and time frames, and respond to customer concerns; plan and schedule ordering, receipt, and/or storing of goods; interpret complex reports and invoices to ensure goods received match requisition; review documents for conformance to requisition policies.
RECORDS MANAGEMENT• Maintain, store, and process records; file and retrieve files, records, and other documents; input information into and maintain a computerized information retrieval system.
• Collect, sort, and box quantities of files, records, and/or documents; prepare documents for storage and maintain storage facilities; deliver and pick-up records and other material for the division assigned.
SUPPORT SERVICES TECHNICAL ASSISTANCE• Assist in performing a variety of minor facilities mechanical and maintenance work under the instruction of Support Services Technician staff; drive County vehicles to and from job/work sites; load and unload trucks and vans; move and secure furniture, boxes, supplies, stock, materials, and equipment.
COURIER and DELIVERY DUTY• Using a County vehicle, deliver and pick-up documents, materials, records, and supplies in an assigned route for a group of customers.
FACILITIES SUPPORT CENTER• Compile, run, and edit statistical and narrative reports; verify and process facilities tab for employee information; support projects or moves by compiling information.
• Retrieve data or information from state, County, and DPSS systems; run database application process; complete work tickets related to maintenance issues and repairs; track request and provide updates.
• Assist customers by providing relevant information; update work logs; research various systems and troubleshoot problems; initiate routine correspondence.
ASSETS MANAGEMENT• Verify and process incidents for equipment requests; responsible for shipping and receiving, barcoding, and safeguarding capital and non-capital assets for DPSS.
• Transfer custody of assets to RCIT User Support Technicians prior to installation; validate and prepare retired and/or impaired assets for final disposition.
• Custodian of equipment receipt and transfer documentation; deliver assets to multiple DPSS locations, conducting periodic inventory and assisting with the deployment of large quantities of equipment.
SUPPLEMENTAL INFORMATION Other Requirements License/Certificate: Possession of a valid California Driver’s License is required.
Reasonable AccommodationsThe County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA).
If you are a qualified individual and need a reasonable accommodation to take this exam, contact the recruiter before taking the exam.
For additional information and the accommodation form, visit the Disability Access Office web page at: https://dao.
rc-hr.
com Veterans’ PreferenceThe County has a Veterans Preference Policy.
Upload a copy of your (or your spouse’s) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse’s letter of disability (if applicable) with your application.
For privacy reasons, it is recommended that you remove your social security information from the document(s).
A Human Resources Representative will review the materials and determine if you qualify for veterans’ preference.
See the policy here (Download PDF reader).
Pre-EmploymentAll employment offers are contingent upon successful completion of both a pre-employment physical exam, including a drug/alcohol test, and a criminal background investigation, which involves fingerprinting.
(A felony or misdemeanor conviction may disqualify the applicant from County employment).
Probationary Period As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance.
Temporary and Per Diem employees serve at the pleasure of the agency/department head.
What's Next?This recruitment is open to all applicants.
Application PeriodBASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.
Applications received prior to the closing date will be considered based on the information submitted.
Changes or alterations cannot be accepted.
All applicants must submit a complete application by the closing date of this recruitment.
No late applications will be permitted.
Include relevant work experience details on your resume and/or application.
Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process.
A description of job duties directly copied from the job classification or job posting will not be considered.
For specific questions regarding this position, please contact Alma Torres at altorres@rivco.
org.